Buying Process

  • Select the BIM products you need and add them to your cart.
  • Complete the purchase from our secure, online shopping cart using a preferred payment method.
  • Upon processing, you’ll receive a confirmation email
  • In case of any issues with the ordering process or the downloadable files, please get in touch with us via live chat or contact form.


What are my payment options?

You can pay with Visa or Mastercard credit or debit cards or via Paypal.

What should I do in case of a payment error or decline?

Please note that any payment error or decline messages come directly from the payer’s bank or card provider. You should contact the banking institution directly in case of unexpected errors when purchasing.
If you encounter payment errors, please check the following:

  • Purchase\credit\transaction limits. Your card or bank account may be subjected to certain transaction limits. Call your banking institution to ask them to authorize the transaction or request information on any limits that may be in place.
  • Make sure the card number and expiry date are correct.
  • Make sure the name and address match the card or bank account.
  • Make sure that the account number is correct.

How can I manage my account and access my purchases?

You can sign in and manage your account and orders from this page.

I forgot the email address I used to create my account. How can I regain access to my account?

If you have an existing account, please sign in with that account instead of creating a new account. If you have an existing account, but can’t remember your login credentials, please contact us for help locating your account sign-in information.

I forgot my password. How can I request a new one?

Visit this page and enter your username or email address. You will receive an email with a link to create a new password.

I didn’t receive the password reset email.

Check your spam or junk mail folders and add “” as a trusted email domain.

Any other question or issue?

If you need answers to any additional questions, please feel free to get in touch with our team by starting a live chat session or filling out the contact form.